We value the trust you place in us and recognize the importance of secure transactions and
information privacy. This Privacy Policy describes how Mavenoak Express collect, use, share or
otherwise process your personal data through our website MavenoakExpress.in, its mobile
application, and m-site (hereinafter referred to as the “Platform”).
While you can browse sections of the Platform without the need of sharing any information with
us, however, please note we do not offer any product or service under this Platform outside India
and your personal data will primarily be stored and processed in India. By visiting this Platform,
providing your information or availing out product/service, you expressly agree to be bound by
the terms and conditions of this Privacy Policy, the Terms of Use and the applicable
service/product terms and conditions, and agree to be governed by the laws of India including
but not limited to the laws applicable to data protection and privacy. If you do not agree please do
not use or access our Platform.
Collection of Your Information
When you use our Platform, we collect and store your information which is provided by you from
time to time. Once you give us your personal data, you are not anonymous to us. Where
possible, we indicate which fields are required and which fields are optional. You always have
the option to not provide data by choosing not to use a particular service, product or feature on
the Platform.
We may track your buying behavior, preferences, and other information that you choose to
provide on our Platform. We use this information to do internal research on our users'
demographics, interests, and behavior to better understand, protect and serve our users. This
information is compiled and analyzed on an aggregated basis. This information may include the
URL that you just came from (whether this URL is on our Platform or not), which URL you next
go to (whether this URL is on our Platform or not), your computer browser information, and your
IP address.
We may collect personal data (such as email address, delivery address, name, phone number,
credit card/debit card and other payment instrument details or medical or health related
information) from you when you set up an account or transact with us or participate in any event
or contest. While you can browse some sections of our Platform without being a registered
member, certain activities (such as placing an order or consuming our online content or services)
do require registration. We use your contact information to send you offers based on your
previous orders and your interests.

If you choose to post messages on our message boards, chat rooms or other message areas or
leave feedback on the Platform or the social media handles maintained by us or if you use voice
commands or virtual try and buy or similar features to shop on the Platform, we will collect that
information you provide to us. We retain this information as necessary to resolve disputes,
provide customer support, troubleshoot problems or for internal research and analysis as
permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities or postings on the Platform, we may collect
such information into a file specific to you.
Children Information
Use of our Platform is available only to persons who can form a legally binding contract under the
Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children
under the age of 18 years. If you have shared any personal data of children under the age of 18
years, you represent that you have the authority to do so and permit us to use the information in
accordance with this Privacy Policy.

Data Retention
We retain your personal data in accordance with applicable laws, for a period no longer than is
required for the purpose for which it was collected or as required under any applicable law.
However, we may retain data related to you if we believe it may be necessary to prevent fraud or
future abuse, to enable Flipkart to exercise its legal rights and/or defend against legal claims or if
required by law or We may continue to retain your data in anonymised form for analytical and
research purposes.
Your Rights
We take every reasonable step to ensure that your personal data that we process is accurate
and, where necessary, kept up to date, and any of your personal data that we process that you
inform us is inaccurate (having regard to the purposes for which they are processed) is erased or
rectified. You may access, correct, and update your personal data directly through the
functionalities provided on the Platform. You may delete certain non-mandatory information by
logging into our website and visiting Profile and Settings sections. You can also write to us at the
contact information provided below to assist you with these requests.