There are typically required documents to register as a vendor. This includes your business registration details, GSTIN, bank account information, and product-related certifications if applicable.
Smart FAQs for Vendors on Mavenoak Express
Once your account is approved, you will get access to your digital storefront and upload your product(s) with necessary details like images, price, and inventory.
Yes, we have a list of prohibited and restricted items. You can always refer to our vendor policy document for a complete understanding.
Mavenoak Express provides logistics and fulfillment solutions for a coordinated and smooth operation. You can use our integrated shipping services, or in some cases, you may have the option to manage your own shipping at a reasonable cost.
Our fee structure includes a commission on sales but we don’t charge any platform or registration fees. A detailed breakdown of fees will be provided during the onboarding process.
Yes, the platform includes marketing and SEO tools to help you reach a wider audience and optimize your product visibility.
We offer dedicated vendor support through email and a helpline to assist with any queries related to your account, listings, or payments.
Payments are processed through secure, integrated payment gateways. Payouts are made to your registered bank account on a predetermined schedule, typically on a weekly or bi-weekly basis, after deducting our service fees.
Smart FAQs for Customers on Mavenoak Express
Just simply browse the products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping details and payment information.
We accept all major credit and debit cards, net banking, and various digital wallets for secure transactions.
Yes, all payments are processed through our secure, integrated payment gateway to ensure your financial data is protected.
The calculation of shipping charges at checkout is based on the vendor, product weight, and your delivery location.
You can initiate a return request directly from your account’s “My Orders” section. Once the return is approved, your refund will be processed to your original payment method.
We have a standard return policy. If a product is damaged or not as described, you may be eligible for a return within a specified period from the delivery date. Please check the product page for specific vendor policies.
Yes, after the product is shipped, you will receive a tracking link via email or SMS to monitor its delivery status.