Orders & Payments:
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Q: How can I place an order?
A: Browse products → Add to cart → Proceed to checkout → Enter shipping/payment details → Confirm order.
Q: What payment methods do you accept?
A: We accept:
– Credit/Debit Cards
– UPI (e.g., Google Pay, PhonePe)
– Net Banking
– Wallets (Paytm, etc.)
– Cash on Delivery (COD) (if available for your location).
Payments are securely processed via [Razorpay/Other Gateway].
Q: Can I modify or cancel my order after placing it?
A: Modifications/cancellations are allowed within 48 hours of ordering. Contact:
+91 9124561097
Q: Is my payment information secure?
A: Yes! We use SSL encryption and PCI-compliant payment gateways. We never store your card details.
Shipping & Delivery
Q: How long does delivery take?
A: – Metro Cities: 2-4 business days
– Non-Metro: 4-7 business days
– Remote Areas: 7-10 business days
Delays may occur due to weather, customs, or logistical issues.
Q: How can I track my order?
A: Track via:
- Email/SMS (tracking link sent after dispatch).
- My Orders section in your account.
Q: Do you offer international shipping?
A: Currently, we only ship within India. International shipping will launch soon!
Q: What if my order is delayed or lost?
A: Contact support immediately. We’ll investigate and offer a reshipment/refund if the order is lost.
Returns & Refunds
Q: What is your return policy?
A: – Unused, unopened items in original packaging can be returned within 10 days.
– Exceptions: Perishables, personalized items, and undergarments cannot be returned.
Q: How do I initiate a return?
A: 1. Go to My Orders→ Select item → Click Return.
- Print the return label and ship the item.
Q: When will I get my refund?
A: Refunds are processed within 5-7 business days after we receive the return.
Q: What if I receive a damaged/wrong item?
A: Email us at support@mavenoakexpress.com with:
– Order number
– Photos of the issue
We’ll arrange a free replacement/refund.
Account & Support
Q: Do I need an account to place an order?
A: No, guest checkout is available. However, an account lets you:
– Track orders
– Save addresses
– Get exclusive discounts
Q: How do I reset my password?
A: Click “Forgot Password” on the login page. A reset link will be emailed to you.
Q: How can I contact customer support?
A: Reach us via:
+919124561097 (Mon-Sat, 10 AM–6 PM IST)
Live Chat (website bottom-right corner)
Q: What are your customer support response times?
A: We aim to respond within 24 hours (email) or instantly (live chat/phone).
Still Have Questions?
If your question isn’t answered here, email us at support@mavenoakexpress.com . We’re happy to help!
